FAQ

CHECK-IN / OUT

Check-in is 3:00 pm to 10:00 pm

Check-out is before 11:00 am

No Early Check-Ins:

Our check-in time is set to allow our team sufficient time to clean and prepare your room to our high standards. We are unable to accommodate check-ins before 3 pm. Please plan your arrival accordingly.

Late Check-In Fee: A fee of $30 plus tax will apply for check-ins later than 11:00 PM.

  1. Notification Requirement: Guests must inform us in advance and arrange a specific time for late check-in.

  2. No-Show Policy: If we do not receive notification of your late arrival, it will be considered a no-show, and the reservation may be forfeited.

Occupancy

Double Queen Dome and two bedroom cottage :

  • Maximum occupancy is four people (adults and children combined).

  • Exceptions: We allow a maximum of five people only if there are two adults and three children.

  • For each additional guest exceeding four, a charge of $25 per person per night will apply for children aged 6 and older.

    King Suites and Boogie Shack & Bayou Tent :

  • King Suites, Boogie Shack and Bayou Tent are designed to accommodate a maximum of two guests.

  • Please do not book a King Suite dome for more than two guests.

  • In exceptional cases where there is no availability for a Double Queen Suite or cottage, we may consider allowing more than two guests in a King suite dome, Boogie Shack and Bayou Tent, but you must call us to confirm this arrangement.

  • For each additional guest exceeding two, a charge of $25 per person per night will apply for children aged 6 and older.We appreciate your cooperation in adhering to these guidelines to ensure a pleasant stay for everyone.

WHAT’S YOUR CANCELATION POLICY?

We accept cancelation up to 8 days before your stay for a refund of your Deposit minus cancelation fees. If you cancel 7 days before your stay, you lose your deposit and within the last 72 hours, you would lose the total amount.

To guarantee your campsite, a deposit equal to 50% of your stay will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night. You'll receive a confirmation email from the campground once you complete your reservation.

Need to Cancel? If you need to cancel your reservation, please call 647-995-1633 before your 8th day deadline to receive your deposit refund, minus a $50 + HST cancellation admin fees. (Allow 24 hours to receive you money back) no cancellation fee for cancellation within 24 hours of booking unless it's within the period of 7 days prior to your stay. Text and/or email notifications of cancellations are not acceptable. Especially if it's within the last days that you have available to get your refund. We have in the past accepted email cancellation because the ones we accepted where months before the chosen date. We stress that you call us because it prevent you from emailing the wrong person at the last minute and making a mistake that would be costly to you. The phone call will eliminate those errors.

Reservations made with less than 8 days prior to your stay require 50% nonrefundable deposits. Reservation made with less than 72 hours prior to your stay will requires to be paid in Full.

Arrival day:

You will need to pay in full for balance of your stay upon check in on arrival day. We will hold your deposit till we cleared your site of any damages.

DO YOU OFFER REBATES FOR GROUP BOOKING?

You can always call us to discuss, We will not have any rebates for group booking in July and August.

DO YOU HAVE CUSTOMER SERVICE?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions at anytime during open Season and between 9 to 5 on weekdays when our campground is closed for the season.

DO WE ACCEPT DOGS?

The answer is yes (maximum of 2 dogs per site) and that's as long as you keep them on leashes at all times and clean up after them. We will charge $35 per stay plus $15 per additional dog. This is to cover the extra cleaning fees. We are not responsible for your dog. If we feel that your dog is a nuisance, we may ask you to leave property. Please also bring their sleeping arrangement (dog bed) and most importantly keep dog off our beds.

WEATHER RELATED ISSUES

Cold : To conquer the cold we have invested in Wood Pellet Stoves. These stoves will surely keep you warm during the colder days in Spring and Autumn. This is a very substantial investment that when not used properly can be costly. We ask that you are vigilant and follow the proper directions when using these pellet stoves, specially at start up. In 2023, I will ask that you listen to a video about how to use a pellet stove and sign a waiver. When they are not used properly, you risk the chance of causing an internal explosion which can cause substantial and unrepairable damages to the unit. If you are to use the pellet stove, you will have to first listen to the video then come and sign the liability waiver. You will be responsible for the time that you are using this stove. I have been using one unit at my own home for all winter and had no issues. Issues only arrises when someone is careless, cannot be careless when fire is involved. The video will explain everything.

Rain : We also have provided a dehumidifier in every domes. The domes are made of PVC membrane which is not a breathable material. The dehumidifier will keep the interior dry especially on rainy days when it's very humid. You will notice built up condensation on the windows of the dome if you do not have the dehumidifier on. In that case, you may also experience musty smell due to the high humidity. Keep the dehumidifier working and problem will be solved.

Rain : We are in a campground setting and rain can muddy a place up. We also at time get torrential rain that damage the road. We usually fix it up when rain stops and we have the machines to do so.

Wind : We experience over 120km/h wind when Hurricane Dorian and Fiona came around. A good size tree fell on top of one Dome during Dorian in 2019 and although it damage the Geodome a little bit, Our Domes are the Strongest Glamping style Tent you will stay in. The Dome was strong enough to hold a very heavy tree up with no issue. No one was staying in the particular dome that night but do rest assure that if a tree falls on your dome while you are staying at the Bayou that you may be shock a bit but will be safe. No different from a tree falling on your house. Actually, The tree would have cause more damage to a house than it did to the dome.

Heat : Most Summer aren't hot. Some domes, depending of where they are situated could get hot inside during the afternoon. We have installed ceiling fans in them to move the hot air out. We do not provide AC. It doesn't get hot enough at night here to justify having AC. We don't have AC in the main house where we stay while working at the Resort and I didn't feel any discomfort all Summer. The domes could be too hot during the afternoon but are ok at night. On a Hot nice Sunny Day, it's best to be outside anyway.

AMENITIES

Grocery/Liquor Stores :

  • Cabot Trail Food Market in Cape North (10 min towards Cape North)

  • COOP in Neil's Harbour (15 min East)

Gas Station :

  • (7 min towards Cape North)

Restaurants :

  • Morrison's restaurant and Angie Dinner (10 min towards Cape North)

  • Markland (15 min west, take the road to Dingwall next to the Gas Station)

  • Chowder House in Neil's Harbour (15 min east)